maintenance members

WHATS INCLUDED IN YOUR PLAN

Annual Cooling Inspection and Maintenance

Annual Heating Inspection and Maintenance

Annual Duct Inspection

Bi-Annual Condenser Cleaning

Free Standard Service Calls

Free or Discounted Emergency Service Calls

Priority Scheduling 

Parts and Labor Discount 

Extended Labor Warranty on select Plan

Annual Purchase Credit

EXCLUDED SERVICES

Membership price does not include recommended or additional repairs, filter replacement, or any applicable sales tax. 

CONDENSER CLEANING

Condenser coils now cleaned bi-annually including a deep clean one time per year and standard cleaning one time per year. 

DRAIN LINES

Texan Mechanical AC & Heating does not warranty any existing parts or equipment, lack of maintenance or drain line issues. Drain lines are cleared (2) times per year during routine maintenance visits. Any drain line issues outside of normal maintenance are billed at reduced member rate.  

ANNUAL PURCHASE CREDIT

Annual Purchase Credits are accumulated for every year of service. Credits can be used toward the price of a system replacement only. 

EMERGENCY SERVICE CALLS

Discounted emergency service call rates apply to all service requests after 4pm Monday-Friday, Saturday and Sunday appointments. Discounted emergency service fees DO NOT APPLY to  Federal Holidays including New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. 

ACTIVE AGREEMENT

In order to receive all benefits of the Preferred Customer Program, customer must maintain an "active" status as a Preferred Customer for a full 12 months. Active status requires all monthly, quarterly or bi-annual payments to be made via automatic draft. 

INSUFFICIENT FUNDS

All insufficIent payment drafts are subject to a $50.00 late fee if not paid within 7 days of draft date. 

DELINQUENT PAYMENTS

If maintenance plan payment becomes delinquent over 30 days on any maintenance plan payments, the plan will be canceled and all services billed in full to the customer. Payment is required within 30 days of cancellation. Failure to make payment for services rendered will result in judgement filed with the closest precinct to your property and a mechanic's lein will be filed on your property, with all court costs and filing fees included in the judgment.  

CANCELLATION

To cancel a maintenance plan, written notice must be provided by customer 30 days prior to renewal date. Plan CANNOT be canceled during the 12 month period.  If customer wishes to cancel plan before expiration date, all outstanding plan installments must be paid in full and plan will be canceled upon receipt.  

TUNE UPS

Every maintenance agreement includes the Spring  Tune Up for the Cooling System and Fall Tune Up for the Heating System. It is the customer's responsibility to contact our office to schedule your tune up during the active tune up time. Texan Mechanical will send multiple reminders, including emails, phone calls, and text messages from our office or dispatch system to set appointments. If customer fails to comply with bi-annual maintenance, customer will remain responsible for outstanding balance for membership program.

ACTIVE TUNE UP TIME

Cooling Tune Ups should be scheduled and completed between March 1st - June 15th. 

Heating Tune Ups should be scheduled and completed between October 1st - December 31st. 

Failure to schedule and complete your Bi-Annual Tune Ups during the Active Tune Up Times will result in additional fee of $50 for standard maintenance.